Privacy Policy.

01. Who is responsible for your data?

The data controller is the business operating the AGEM LABS online store. Its legal identification and registered address must be provided here before publication.

For questions about personal data, please use our contact page.

02. What information may we collect?

Depending on how you use the store, relevant categories may include:

• Account details: name, email address, account identifiers and authentication-related records.
• Order details: purchased items, quantities, order status, billing and delivery information.
• Payment records: payment status, reference numbers and information needed to reconcile bank transfers.
• Communications: messages and information you send through contact or support channels.
• Technical information: IP address, browser or device information, server logs and security-related events.

We will not request more personal information than reasonably necessary for the relevant purpose.

03. Why do we use personal data?

Personal data may be processed for the following purposes, depending on the services you use:

• Account registration and access: to provide requested account features — where necessary for a contract or steps requested before entering a contract.
• Order fulfilment: to accept and administer orders, arrange delivery and respond to order enquiries — where necessary to perform a contract.
• Accounting and statutory records: to meet applicable legal obligations.
• Customer support: to answer questions and handle complaints — as needed to respond to your request or fulfil our obligations.
• Security and abuse prevention: to protect the store and users — where justified by legitimate interests and applicable law.

Where consent is the legal basis for processing, you may withdraw it at any time without affecting processing carried out before withdrawal.

04. Who may receive personal data?

Information may be shared with service providers only where necessary, such as website hosting and infrastructure, email delivery, payment and banking services, fulfilment and shipping partners, accounting services or professional advisers.

05. Transfers outside the EEA

Some infrastructure or service providers may process personal data outside the European Economic Area. Any such transfers must be assessed and supported by an applicable transfer mechanism, such as an adequacy decision or appropriate safeguards, where required.

06. How long is information kept?

Personal data should be retained only for as long as necessary for its purpose, taking account of statutory accounting obligations, contractual matters, security requirements and potential legal claims.

07. Your data protection rights

Subject to the conditions and limitations of applicable data protection law, individuals may have the right to:

• Request access to their personal data.
• Request correction of inaccurate or incomplete data.
• Request erasure or restriction of processing in applicable circumstances.
• Object to certain processing, including direct marketing.
• Receive certain data in a portable format where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a competent data protection supervisory authority.

To exercise a right, contact us through our contact page. We may need to verify your identity before responding.

08. How we protect information

We aim to use appropriate technical and organisational measures proportionate to the risks involved, including access controls, secure transport, suitable authentication protections and restricted access to customer information.

No internet-based service can guarantee absolute security.

09. Cookies and similar technologies

The store may use technologies necessary for core features such as maintaining a session or preserving a shopping cart. Certain shopping cart information may also be stored locally in your browser.

Any non-essential analytics, advertising or tracking technologies must be disclosed accurately and used only in compliance with applicable consent requirements.

10. Changes to this policy

We may update this Privacy Policy to reflect changes in our operations or legal obligations. The latest version will be available on this page.

For privacy-related questions or requests, please use our contact page.